Preferred method of contact

Selecting email as your preferred method of contact will signify to us that you are happy for nib to send you correspondence by email, when we can.

Email is a convenient, fast and environmentally friendly way to receive your nib correspondence, however there are risks involved. While nib takes precautions to protect your information, email can be intercepted before it reaches your inbox.

Set out below are some of the steps that you can take to help keep your email communications reliable and secure.

Ensuring you follow safe computing practices

  • Always maintain up-to-date versions of firewalls, anti-virus, anti-spyware, anti-phishing and other security software and tools. A number of vendors provide such products. You should also download and install the most up-to-date patches and fixes for the operating system and other software that you use on your computer.
  • Use email spam filters to help protect you from receiving hoax emails. Anti-virus/anti-spam software is readily available and many Internet Service Providers (ISPs) now offer email spam filtering services that intercept many hoax emails preventing them from reaching your email inbox. You should make sure that your or your ISP's spam filters are not blocking your nib emails.
  • Never click on an email that prompts you to provide your login details or asks for personal information. nib will never send you an email containing such requests.
  • Avoid opening, running, installing or using programs/files you have obtained from a person or organisation that you do not know you can trust. Be particularly careful of unsolicited emails containing file attachments.
  • Always scan new programs/files for viruses and spyware before and after opening, running, installing or using them.
  • Password protect your computer to stop others accessing your email. Safeguard any computer-related passwords.

Ensuring our emails are delivered to you

There may be occasions when we can’t deliver an email to your inbox. For example, there may be a problem with your email server, your mailbox may be full or the email communication may be affected by a telecommunications failure. When we can’t deliver an email to your inbox, we will try a total of 3 times, and then mail you a paper copy instead. If you don’t receive correspondence, either by email or post within a reasonable period of time, call us on 13 16 42.

Ensuring your email address is current

In order to receive your nib correspondence by email, your email address needs to be current. There are a number of ways you can update your email address with us.