Supporting our members through COVID-19
What we’re doing to support you through this difficult and uncertain time.
Our priority is to help you stay safe and healthy, and offer support to maintain your cover in times of financial difficulty.
Stay healthy at home
So you can keep prioritising your health needs, nib members are now able to access telehealth consultations via phone or video calls on a range of services like physiotherapy, dietetics, psychology and more, until 30 June 2020.
Price changes postponed
We’ve postponed any premium increases scheduled for 1 April for at least six months to make sure you can access essential health services throughout the COVID-19 pandemic, without more financial pressure.
Frontline healthcare worker benefit
If you're an nib member working on the frontline of the COVID-19 healthcare response, you could be eligible for a $250 nib Rewards benefit until 30 June 2020. You'll need to be registered with AHPRA as a Medical Practitioner, Nurse, Midwife or Paramedic. Find out more
Support for financial hardship
Many of our members are facing financial uncertainty and the threat or reality of unemployment. Eligible members can access premium relief, including the option to suspend your policy for up to six months. Get in touch with us to discuss the best option for you.
We’ve put together a range of resources to help you stay up to date with the latest health information on COVID-19, as well as articles on how to keep fit at home, stay connected while isolating and maintain productivity while working from home.
24/7 health support
24/7 health support
Our specialist health management and assistance team, nibAssist, is available 24/7 for members in need of additional COVID-19 health support.
To support the health and wellbeing of communities throughout Australia and New Zealand during COVID-19, we've donated $1.5 million to charitable and clinical initiatives together with nib foundation. Our funding will see the delivery of both immediate support and ongoing assistance in the recovery from the pandemic.
In Australia, we’ve partnered with Lifeline Australia, NSW Rural Doctors Network, Alfred Health and Hunter Medical Research Institute.
In New Zealand, we’re supporting Lifeline Aoteatroa and Clearhead.
For more on COVID-19, you can visit:
Or contact the National Coronavirus Helpline on 1800 020 080.
If you or a loved one needs support please call Lifeline (24 hours) on 13 11 14.