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Supporting our members through COVID-19

Telehealth is here to stay

The telehealth services that we introduced during the pandemic to help members access a range of Extras services are here to stay.


Extended COVID-19 cover

To help you continue to look after your physical and mental health, we’re extending cover for coronavirus-related hospital treatment and psychology Extras benefits for eligible members until 30 September 2021.


Keep connected

We have a range of expert-led resources to help you look after your physical and mental wellbeing, including tips to boost your immunity, improve your fitness and maintain productivity while working from home. We also have expert advice on the COVID-19 vaccine and debunk some of the vaccine's biggest myths.


Telehealth is here to stay

The telehealth services that we introduced during the pandemic to help members access a range of Extras services are here to stay.


Extended COVID-19 cover

To help you continue to look after your physical and mental health, we’re extending cover for coronavirus-related hospital treatment and psychology Extras benefits for eligible members until 30 September 2021.


Keep connected

We have a range of expert-led resources to help you look after your physical and mental wellbeing, including tips to boost your immunity, improve your fitness and maintain productivity while working from home. We also have expert advice on the COVID-19 vaccine and debunk some of the vaccine's biggest myths.


Our commitment to members during the pandemic

Image: nib’s member support package impact from March 2020 – March 2021.

Our commitment to members during the pandemic

To help our members impacted by COVID-19, we introduced a more than $45 million support package in 2020 that included:

  • A six-month postponement of the 2020 premium increase

  • Flexibility for members choosing to suspend their policy

  • A one-off premium credit for members on JobKeeper or JobSeeker

  • A frontline healthcare worker rebate to support their health and wellbeing

These elements of the support package have now ended, however some elements of the COVID-19 package are being extended, including telehealth services, coronavirus-related hospital treatment and psychology Extras benefits.

We’ll continue to monitor the ongoing situation and are committed to supporting our members where we can.

Community support

To support the health and wellbeing of communities throughout Australia and New Zealand during COVID-19, we've donated $1.5 million to charitable and clinical initiatives together with nib foundation. Our funding will see the delivery of both immediate support and ongoing assistance in the recovery from the pandemic.

In Australia, we’ve partnered with Lifeline Australia, NSW Rural Doctors Network, batyr and Hunter Medical Research Institute.

In New Zealand, we’re supporting Lifeline Aotearoa and Clearhead.

Learn more

Further Information

Further Information

For more on COVID-19, you can visit:

Or contact the National Coronavirus Helpline on 1800 020 080.

If you or a loved one needs support please call Lifeline (24 hours)
on 13 11 14.