Supporting our members through COVID-19
Our commitment to members during the pandemic
Our commitment to members during the pandemic
To help our members impacted by COVID-19, we introduced a more than $45 million support package in 2020 that included:
A six-month postponement of the 2020 premium increase
Flexibility for members choosing to suspend their policy
A one-off premium credit for members on JobKeeper or JobSeeker
A frontline healthcare worker rebate to support their health and wellbeing
These elements of the support package have now ended, however some elements of the COVID-19 package are being extended, including telehealth services, coronavirus-related hospital treatment and psychology Extras benefits.
We’ll continue to monitor the ongoing situation and are committed to supporting our members where we can.
Telehealth is here to stay
The telehealth services that we introduced during the pandemic to help members access a range of Extras services are here to stay.
Extended COVID-19 cover
To help you continue to look after your physical and mental health, we’re extending cover for coronavirus-related hospital treatment and psychology Extras benefits for eligible members until 30 June 2021.
Keep connected
We have a range of expert-led resources to help you look after your physical and mental wellbeing, including tips to boost your immunity, improve your fitness and maintain productivity while working from home. We also have expert advice on the COVID-19 vaccine and debunk some of the vaccine's biggest myths.
Telehealth is here to stay
The telehealth services that we introduced during the pandemic to help members access a range of Extras services are here to stay.
Extended COVID-19 cover
To help you continue to look after your physical and mental health, we’re extending cover for coronavirus-related hospital treatment and psychology Extras benefits for eligible members until 30 June 2021.
Keep connected
We have a range of expert-led resources to help you look after your physical and mental wellbeing, including tips to boost your immunity, improve your fitness and maintain productivity while working from home. We also have expert advice on the COVID-19 vaccine and debunk some of the vaccine's biggest myths.
Community support
To support the health and wellbeing of communities throughout Australia and New Zealand during COVID-19, we've donated $1.5 million to charitable and clinical initiatives together with nib foundation. Our funding will see the delivery of both immediate support and ongoing assistance in the recovery from the pandemic.
In Australia, we’ve partnered with Lifeline Australia, NSW Rural Doctors Network, batyr and Hunter Medical Research Institute.
In New Zealand, we’re supporting Lifeline Aotearoa and Clearhead.
Further Information
Further Information
For more on COVID-19, you can visit:
Or contact the National Coronavirus Helpline on 1800 020 080.
If you or a loved one needs support please call Lifeline (24 hours)
on 13 11 14.