About this document
nib is committed to protecting your privacy and any personal information we collect from you. nib has implemented measures to comply with its obligations under the Privacy Act 1988 (Cth). This section explains how nib may use your personal information.
Why does nib collect my personal information?
We collect your personal information primarily to enable us to provide health benefits and related services to you. nib may also use this information to promote or market its current and future health and related services to you or for any other purpose permitted under the Privacy Act 1988 (Cth).
What personal information does nib keep?
The personal information nib holds will depend on whether you are a customer and which services you have used. Information may include:
- Name, address, contact details, date of birth
- Payment details
- Current or past details of private health insurance including level of cover
- Claim details
- Federal Government Rebate registration details
- Medicare number
- Financial Institution account details
- Pension / Health Care card numbers
- Employment details
- Pre-existing condition information
How does nib collect my personal information?
nib may collect personal information directly from you when:
- you complete an application form to become an nib customer
- you request information concerning nib's services in person, by phone or online
- you lodge a claim.
In addition to collecting personal information directly from you, nib may collect personal information from other nib companies or health service providers such as health insurers, government agencies, private and public hospitals, and doctors and medical specialists.
How does nib use my information?
nib uses your personal information in accordance with the National Privacy Principles. The information we collect is used to:
- provide you with health and related services
- determine your eligibility to receive an nib health or related service
- promote and market nib's current and future health and related services
- conduct research (including but not limited to customer surveys) concerning nib's current and future health and related services.
If nib uses your personal information for direct marketing or research purposes it will do so in accordance with the Privacy Act 1988 (Cth) and any correspondence sent to you will give you the opportunity to "opt out" of receiving any further marketing or research correspondence.
Will my personal information be given to anyone else?
In providing you nib's health and related services, nib may be required to disclose your personal information to:
- other nib companies
- health service providers including health insurers, government agencies, private and public hospitals, and doctors and medical specialists
- nib's contractors and service providers performing services including (but not limited to) marketing, market research, mail-house services, and product development services.
nib may also be required to disclose your personal information to other individuals on your nib policy. At the time of joining nib, the person applying for the nib policy authorises nib to share information with other individuals on the policy. This means we may make the customer aware of, for example, the details of all benefits and services claimed on the policy.
nib will not disclose your personal information to anyone, other than as above, unless:
- You authorise nib to do so
- Your safety or the safety of others in the community is at risk, or
- nib is required or permitted by law.
How do I obtain access to my personal information?
You have a right to access your personal information. You may request details of your personal information by contacting nib's Privacy Officer on 13 14 63 or by emailing us.
Is my personal information accurate? Can it be corrected?
The accuracy of your personal information is important to us. nib will take reasonable steps to ensure your personal information is accurate, complete and up to date. If you believe that any personal information nib holds about you is not accurate, complete or up to date, please contact nib's Privacy Officer by calling 13 14 63 or by emailing us.
Is my personal information secure?
nib takes all reasonable steps to ensure your personal information is kept secure. nib only permits its authorised personnel to access your personal information.
Need more information?
For further information regarding this Privacy Policy or any other steps nib has taken to protect your personal information or privacy, please contact nib's Privacy Officer by calling 13 14 63 or by emailing us.
Changes to this privacy policy
nib reserves the right to change this Privacy Policy from time to time. This Privacy Policy was last updated January 2008.