A travel insurance policy protects you against a range of possible misfortunes, as outlined in the Combined Financial Services Guide and Product Disclosure Statement (including Policy Wording) [PDS]. If you suffer a claim event during your period of cover, you must give us notice of your claim as soon as possible by completing a claim form and posting it to the address shown on the claim form.
Note: You must have Adobe Acrobat Reader installed on your machine in order to print out the claim form.
You must give us any information we reasonably ask for to support your claim at your expense, such as, but not limited to, police reports, valuations, medical reports, original receipts or proof of ownership. If required, we may ask you to provide us with translations into English of such documents to enable us to carry out our assessment of your claim.
- For medical, Hospital or dental claims, contact Allianz Global Assistance as soon as practicable.
- For loss or theft of your Luggage and Personal Effects, report it immediately to the police and obtain a written notice of your report.
- For damage or misplacement of your Luggage and Personal Effects caused by the airline or any other operator or accommodation provider, report the damage or misplacement to an appropriate official and obtain a written report, including any offer of settlement that they may make.
- Submit full details of any claim in writing within 30 days of your return.
We will pay all claims in Australian dollars. We will pay you unless you tell us to pay someone else. The rate of currency exchange that will apply is the rate at the time you incurred the expense.
If you can make a claim against someone in relation to a loss or expense covered under this policy and you do not get paid the full amount of your claim, we will make up the difference. You must claim from them first.
If you have any queries, please read our FAQs. You may also contact our Claims Department on 1300 725 154.