nib’s commitment to you

• nib will give you at least 14 days notice in writing if there are changes to the details of your debit
• Any information about your account will remain confidential, except where required to complete direct debits with your financial institution
• When the due date is not a business day, nib will debit your account on the first working day after the due date

Your commitment to us

It is your responsibility to:

• Ensure your nominated account can accept direct debits
• Ensure there are enough funds available in your account to make the payment on the due date
• Tell us if your account details change, or if the account is transferred or closed
• Arrange a different payment method if nib cancels the debit arrangements
• Ensure all account holders of the nominated account sign the Direct Debit Request
• Tell us your new credit card expiry date

Your rights

You can change the debit arrangements in line with the terms and conditions of your nib policy. Also, you may stop, cancel or dispute a drawing with your financial institution. You must tell us at least 7 working days before the next due date for any of the following:

• Stopping a payment
• Deferring a payment
• Suspending any future payments
• Altering the Direct Debit nominated account details
• Cancelling the debit arrangement

Enquiries and Disputes

If you have any enquiries about your direct debit, or if you believe a debit has been made incorrectly, please contact us immediately.

Call the nib Customer Care Centre on 13 14 63 or

Write to nib health funds
Reply Paid 62208, Locked Bag 2010,
Newcastle NSW 2300.

If you are not happy with nib’s response you can write to the nib Transactions Manager at the above address.

Other information

• nib reserves the right to determine how you give instructions to stop or alter your direct debit details (e.g. written, verbal or electronic)
• nib reserves the right to cancel direct debit arrangements if your financial institution dishonours debits, and to arrange a different payment method with you
• The details of your direct debit arrangement are contained in your Direct Debit Request. nib will rely on those details to process your payments until you tell us otherwise

• Not all accounts held with a financial institution are available to be drawn on under the Bulk Electronic Clearing System, ask your financial institution if you are unsure whether your account can accept direct debits.

• Before you complete your Direct Debit Request, it is best to check account details against a recent statement from your financial institution to ensure the details on your Direct Debit Request is completed correctly. Ask your financial institution if you are unsure about your account details.

• Please enquire of your financial institution, if you are uncertain when your financial institution processes an amount we draw under your Direct Debit Request on a day which is not a business day.