Feedback
Tell us what you think, what we’re doing well, and what we could be doing better. Ideas, compliments, complaints, we don’t mind. If you’re honest with us, we’ll get the message.
You can:
Customer Testimonials
If you've had a great nib customer experience we want to hear all about it.
Complaints
nib has a process for dealing with complaints to ensure you’re heard.
Call us on 13 14 63, or if you prefer, write to the nib Customer Service Team:
Reply Paid 62208
Locked Bag 2010
Newcastle NSW 2300
Fax: (02) 4925 1922
nib will make every possible effort to resolve your complaint to your satisfaction. In the event that you are not satisfied with the outcome of your complaint, you can contact the Private Health Insurance Ombudsman (PHIO):
- Phone: 1800 640 695
- Mail: Level 7, 362 Kent St., Sydney NSW 2000
- For more information about PHIO visit: phio.org.au