13 16 42

Claiming

Claiming your extras benefits has never been easier with so many options available.

nib Point of Service Claiming

nib Point of Service Claiming is the easiest way to claim. Just give your nib card to your registered service provider after your treatment. They'll swipe it through the HICAPS or IBA terminal (like an EFTPOS machine) and it will automatically calculate how much nib will pay for the service - all you do is pay the gap.

nib Online Claiming

nib Online Claiming lets you claim on your Extras 24/7 and your benefits will be paid into your nominated bank account (you can change this in nib Online Services).

Simply snap and submit you receipt and we will do the rest. Plus, we’ll pay Extras benefits like dental and chiro straight into your account in 2-4 days.

Make a claim now

nib Mobile Apps

nib has iPhone, iPad and Android apps available so you can easily claim and manage your account on the go.

Other claiming options

Over the phone - Call us on 13 16 42 to make a claim over the phone for selected Extras. To make a phone claim you will need to have your nib card and provider receipt handy. We will set up a Safeclaim account for you when you call.

Visit an nib Retail Centre - Our friendly customer care consultants will talk to you about the convenient ways you can claim. Find your nearest nib Retail Centre.

By mail - Complete an nib Claim Form, attach all of your original receipts and mail them to nib health funds, Locked Bag 2010, Newcastle NSW 2300.

When you claim with an nib Claim Form, be sure to:

  • Sign your Claim Form
  • Attach the original prescription if you are claiming for Optical services

Attach receipts and accounts that are:

  • Original documents (not copies)
  • Written in English (helps us process them faster)
  • On the provider’s official stationery or have the provider’s official stamp
  • Fully itemised, showing all the services listed individually

If you haven’t paid the account, we will give you a cheque made out to your provider. Whatever remains unpaid from the account (i.e. what we didn’t pay) is what you need to pay to your provider.

Things to check before making your claim: